A research team from University College London and Eberhard Karls University Tübingen developed Limbic Access to improve the accessibility of mental health services. Observational studies show that the use of Limbic Access has led to more people utilizing NHS talking therapy services, particularly among minority groups. The system reduces the social stigma surrounding mental health issues through personalized design and guided self-referral processes. During its use across 14 NHS talking therapy service centers in England, self-referral numbers increased by 15%. Non-binary, Asian/British Asian individuals and others...

Despite some successful applications of artificial intelligence in the field of mental health, experts indicate there are controversies regarding its broader use. Experts warn of potential risks of misuse of AI in mental health treatment and call for comprehensive guidelines and potential strategies. The World Health Organization notes that it is still early to predict the future of AI in mental health care, highlighting a significant gap in other mental health research. Researchers utilize AI to analyze patient data, but the application is slow, as mental health practitioners prioritize personal contact and soft skills.

Researchers at MIT found that people's expectations of AI chatbots influence their experiences. The study shows that users project their expectations onto AI systems, affecting their interactions with chatbots. This finding suggests that cultural notions significantly impact the use and development of AI technology. The individuals behind AI are also trying to shape AI systems to make them more empathetic and trustworthy.